# Island Ccourier: Customer Supportive Island-wide Courier Service Platform
* Main objective
* Main objective:
* The main objective is to develop a comprehensive and customer-friendly island-wide courier service platform that addresses the shortcomings of existing services in Sri Lanka
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* Main Research questions
* Main Research questions:
* What are the key technological and business model innovations that can be implemented to increase efficiency, reduce costs, and optimize revenue growth for a comprehensive courier service platform?
* How can feedback from customers and market analysis be used to continuously improve and update the platform to keep up with changing needs and trends?
* What are the major pain points and shortcomings of existing courier services in Sri Lanka, and how can they be addressed to provide a more customer-friendly and efficient service?
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* Individual research question
* Individual research question:
* IT20230524
* How can we develop and implement an efficient delivery routing system for our courier service platform that optimizes our delivery routes, reduces operational costs, and ensures timely package delivery?
* IT20128654
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* Individual Objectives
* Individual Objectives:
* The main objective of implementing an efficient delivery routing system in Sri Lanka's courier service industry is to improve operational efficiency, reduce delivery times and costs, and stay competitive in the market by automating and optimizing the delivery process.
* Create a smart performance tracking system based on the delivery status and customer churning.
* Implement a accurate solution to resolve the customer support problems in domestic courier services.
