# Island Ccourier: Customer Supportive Island-wide Courier Service Platform
Topic: Customer Supportive Island-wide Courier Service Platform
* Main objective
* The main objective is to develop a comprehensive and customer-friendly island-wide courier service platform that addresses the shortcomings of existing services in Sri Lanka.
Main Objective: The main objective is to develop a comprehensive and customer-friendly island-wide courier service platform that addresses the shortcomings of existing services in Sri Lanka.
Main Research Question: The research aims to identify key innovations, both technological and in the business model, that can be implemented within a comprehensive courier service platform to enhance efficiency, reduce costs, and optimize revenue growth. It also investigates how customer feedback and market analysis can be effectively utilized to continuously improve and update the platform, aligning it with evolving needs and trends. Furthermore, the study examines the pain points and shortcomings of existing courier services in Sri Lanka, aiming to propose solutions that deliver a customer-friendly and efficient service. Lastly, the research explores strategies for establishing and managing partnerships with local courier services to expand platform coverage, particularly in underserved areas, providing island-wide reach.
* Main Research questions
* What are the key technological and business model innovations that can be implemented to increase efficiency, reduce costs, and optimize revenue growth for a comprehensive courier service platform?
* How can feedback from customers and market analysis be used to continuously improve and update the platform to keep up with changing needs and trends?
* What are the major pain points and shortcomings of existing courier services in Sri Lanka, and how can they be addressed to provide a more customer-friendly and efficient service?
* How can partnerships with local courier services be established and managed to provide island-wide coverage and expand the reach of the platform to underserved areas?
Individual Research Questions:
* Individual research question
* IT20230524
* How can we develop and implement an efficient delivery routing system for our courier service platform that optimizes our delivery routes, reduces operational costs, and ensures timely package delivery?
* IT20128654
* How to track the performance of the courier service based on the delivery status?
* How to track the performance of the courier service based on the customer churning ?
* IT20075330
* How to produce cost effective and accurate solution to resolve the customer support problems in domestic courier services?
* IT20111588
* How can we implement a safety secured packaging system for ensure that the package that has been delivered is in the best condition without any damage or without unwrapped?
* How can we develop a system to check previous orders of the customers?
- //
IT20230524
- How can we develop and implement an efficient delivery routing system for our courier service platform that optimizes our delivery routes, reduces operational costs, and ensures timely package delivery?
IT20128654
- How to track the performance of the courier service based on the delivery status?
- How to track the performance of the courier service based on the customer churning ?
IT20075330
- How to produce cost effective and accurate solution to resolve the customer support problems in domestic courier services?
IT20111588
- How can we implement a safety secured packaging system for ensure that the package that has been delivered is in the best condition without any damage or without unwrapped?
- How can we develop a system to check previous orders of the customers?
Individual Objectives:
- //
IT20230524
- The main objective of implementing an efficient delivery routing system in Sri Lanka's courier service industry is to improve operational efficiency, reduce delivery times and costs, and stay competitive in the market by automating and optimizing the delivery process.
IT20128654
- Create a smart performance tracking system based on the delivery status and customer churning.
IT20075330
- Implement a accurate solution to resolve the customer support problems in domestic courier services
IT18257014
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* Individual Objectives
* The main objective of implementing an efficient delivery routing system in Sri Lanka's courier service industry is to improve operational efficiency, reduce delivery times and costs, and stay competitive in the market by automating and optimizing the delivery process.
* Create a smart performance tracking system based on the delivery status and customer churning.
* Implement a accurate solution to resolve the customer support problems in domestic courier services.
